Back

Privacy Policy

Last updated: October 2025

Buuza (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform (https://www.buuza.co) and our WhatsApp chatbot.

1. Information We Collect

  • Personal information: Name, phone number, email address (if provided).
  • Survey data: Responses you provide in surveys.
  • Usage data: Log data, device information, and cookies when accessing our website.
  • WhatsApp interaction data: Messages exchanged with our chatbot.

We do not collect payment details directly; payments (if applicable) are handled securely by third-party providers.

2. How We Use Your Information

  • Provide and operate the survey/chatbot services.
  • Improve user experience and service performance.
  • Analyze responses to generate insights for survey creators.
  • Communicate with you about your account, updates, and support.
  • Ensure compliance with legal and regulatory obligations.

3. Sharing of Information

We may share data with trusted third parties only when necessary:

  • Service providers: Hosting, cloud infrastructure, WhatsApp Business API providers.
  • Analytics tools: For improving performance and usage insights.
  • Legal compliance: When required by law or regulatory authorities.

We do not sell your personal data to third parties.

4. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, alteration, or misuse. However, no system is 100% secure.

5. Data Retention

  • Survey responses: Retained as long as necessary for the survey creator, then anonymized or deleted.
  • Personal data: Retained while your account is active or as required by law.

6. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your data.
  • Restrict or object to processing.
  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us at app.buuza@gmail.com.

7. International Users

Our services may be accessed globally. Data may be transferred to and processed in countries where we operate, subject to applicable data protection laws.

8. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated date.

9. Contact Us

If you have any questions, please contact us:
📧 app.buuza@gmail.com
📞 +256 787 253360
🌐 https://www.buuza.co